/Page%20banners/NewYork_Overlay_Banner.jpg?width=2500&height=625&name=NewYork_Overlay_Banner.jpg)
Helping cities prevent noise complaints faster
From New York to Eindhoven, cities use Sorama to resolve noise complaints faster
Introduction
When noise complaints are hard to trace and explain
Cities deal with a constant flow of noise complaints. Many describe sounds that are intermittent, directional, or hard to locate. A hum at night. A whistle between buildings. A vibration that comes and goes.
In dense environments, sound reflects and travels in unpredictable ways. Inspectors often need multiple visits to confirm a source, especially when they rely on listening and traditional measurements alone.
At the same time, cities face pressure to respond faster. New York City, for example, handles hundreds of thousands of complaints through 311 each year. In Eindhoven, the focus is not just on enforcement, but on preventing nuisance before it escalates.
New York City has become the first city in the United States to adopt the Sorama CAM iV64 acoustic camera to reduce noise.
/1920%20x%201080%20(best%20quality%20and%20size)/LB_blob_3.jpeg?width=1544&height=1077&name=LB_blob_3.jpeg "LB_blob_3")
The challenge
High volume, unclear sources, repeated visits
Across both cities, similar challenges appear:
- Large volumes of complaints that strain response capacity
- Noise sources that are difficult to locate on site
- Sporadic sounds that only occur under specific conditions
- Time lost on repeated inspections and follow-up visits
- Difficulty explaining issues to businesses or residents
This creates a gap between identifying a problem and taking action.
The approach
Make sound visible during inspections
Both cities use the Sorama CAM iV64 to support inspections in the field. The acoustic camera shows where sound comes from in real time, helping teams move from listening to seeing.
In New York, this helps inspectors triage cases faster and focus on the most likely source during a visit.
In Eindhoven, teams use the same visuals to explain noise issues to businesses. They can show clear leak paths or vibrating components and start a more constructive conversation on the spot.
Inspectors can also capture acoustic images and review them later, focusing on specific frequencies or directions when needed.
/1200%20x%20900/City-of-Eindhoven-testimonial.jpg?width=1200&height=900&name=City-of-Eindhoven-testimonial.jpg "City-of-Eindhoven-testimonial")
The color red is very clear and therefore very easy to explain. Instead of numbers, you can now see specifically where a sound leak is.
The results
Faster resolution, fewer repeat complaints
By making sound sources visible, cities can act with more speed and clarity.
- Faster identification of noise sources on site
- Shorter response times for incoming complaints
- Fewer repeat visits and investigation loops
- Clearer communication with businesses and residents
- More room for preventive action instead of enforcement
The Sorama CAM iV64 does not replace formal measurements required for regulation. But it helps teams get to the root of a problem faster, and explain it in a way people understand.